Date(s) - 13/01/2018 - 27/01/2018
This program examines customer service and customer relationship management (CRM) as a key strategic process within all organizations. CRM is defined as the overall process of building and maintaining profitable customer relationships by delivering value and satisfaction to the customer. Focusing on process, strategy and technology, this program leads students from understanding the fundamentals of customer service and CRM through the implementation of CRM systems and analysis of customer data. It discusses customer service and CRM philosophy as well as the systems in place that incorporate and integrate information from sales, marketing and service. Read more here>>
Training Dates: Jan 13, 20 & 27, 2018
Training Mode: Self-Study, Online, Classroom Lectures Phone: 07088172236
- All level 2 and 3 certifications are conducted at the request of level 1 and (2) certifications holders and other applicants on a quarterly basis
- Except when it becomes necessary to move venue to the mainland areas the training venue shall be within the proximity of Lekki and Ajah’s corridor.
- We shall endeavor not to cancel any of our pre-scheduled programs, however, if for reason of insufficient attendance, students shall be encouraged to take the self-study option and the online examination at a much later date.
- Please note that we do not refund payment once course material has been sent to registrants, however, we can rescheduled training attendance for a registered student to the nearest month when the particular certification is pre-scheduled to hold.