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Certified Supplier Quality Manager – CSQM

This Certification Programme is NOT intended for Fresh Graduates. You must have some amount of working experience to apply.

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Supplier quality management has emerged as one of the leading business practices in the past few years. World-class manufacturers are making significant investments in systems and processes to improve supplier quality. Supplier Quality Engineering is the discipline in managing a company that governs all activities to do with Suppliers and their supplied products or services.


  • The importance and purpose of supply chain management, the value and components of supply chain management
  • Suppliers contribution to the enterprise product quality, cost control and process output
  • The importance of the basic supplier audit and the necessity of the supplier information survey
  • The quality management and monitoring methods during the whole process of supply chain
  • 4 steps and 16 stages of supply chain management system
  • How to build win-win relationships with supplier

Program Outline

Module 1. The development and conceptual change of supplier quality management

  • The development of supplier quality management
  • Why do the suppliers become a big trouble for us?
  • What’s the real reason for the pain of the suppliers and customers?
  • Four cardinal principles of supplier quality management
  • Systematic education will change your mind
  • Fundamentalsof total quality management

Module 2. The development process of suppliers- the fundamentals of supplier quality management (the introduction of new suppliers)

  • How to classify the BOM management suppliers?
  • Product portfolio matrix, variousgrades and ranks of suppliers
  • Team building and ability training methods for supplier development
  • ISO and the quality management of procurement system
  • Preliminary concrete actions for new supplier development
    • Preliminary investigation for supplier information
    • Reviewing the supplier self-assessment
    • Current supplier development strategy
    • Supplier on-site audit strategy
    • Comprehensive evaluation for suppliers
    • Purchase agreement, quality agreement, standards for technology and quality communication
    • Rapid problem-solving processing, change management, etc.

Module 3. Supplier selection management – source management, seeking both temporary and permanent solutions

  • Hierarchical management, collaborative cooperation, comprehensive evaluation, establishing scientific and effective authentication management for supplier development
  • Supplier strategy and the development evaluation at the early stage
  • Quality planning first, supplier quality strategy
  • Negotiations based on the quality agreement with customers
  • The process audit evaluation at the early stage
  • Hhow to determine the supplier evaluation standard
  • Supplier performance evaluation
  • 7 pitfalls for supplier selection
  • Supplier selection-4 steps and 16 stages
  • Supplier development case which happened in a world top 500 enterprises

Module 4. The project development at the early stage and batch management- planning before control

  • The importance of project planning, design and development for the supply chain quality management
  • The importance of SDE staff during the design and development process
  • APQP(Advanced Product Quality Planning and Control Plan)
  • The basic principles of APQP, the benefits of APQP, team building principle, risk management methods
  • Five stages of product quality planning
  • PPAP (Production Part Approval Process)
  • Approving documents and submitting the list
  • Customer notification and requirement submission
  • Submission levels
  • Parts submission status
  • Incoming quality control strategy, checkpoint setting, environmental requirements, personnel qualification management
  • The choice of sampling inspection standard based on product state
  • Daily quality measure for suppliers
  • Quality process monitoring ability (Cp, Cpk, Pp, PKK)
  • Improvement tools to solve the quality problem

Module 5. Dynamic performance assessment for supplier and strategic partnership with supplier

  • Dynamic performance assessment roadmap for supplier
  • Square scorecard for dynamic supplier quality performance
  • Four dimensions of dynamic performance assessment for suppliers
  • Incentives for high-class suppliers
  • Why can’t we eliminate those inferior suppliers? What is the reason behind this situation?
  • KPI assessment case which happened in a world top 500 enterprises
  • How to carry out the cross-function quality improvement activities with supplier?
  • What are characteristics of strategic partners?
  • Find the similarities and differences between American enterprise strategy and south Korean based on the establishment of strategic partnership
  • A classic case about mutually beneficial supplier management

Module 6. Supplier auditing and related skills

  • Pre-planning for audit will help you win
  • How to use the supplier audit standard
  • Supplier audit skills
  • How to validate improvement and confirm the effect
  • The technical considerations for products in the process of audit and some audit tips
  • How to accomplish the transition from a qualified second party auditor to an excellent second party auditor