MASTER CLASS IN SUPPLY CHAIN MANAGEMENT
RATIONALE
| “All we are doing is looking at the timeline; from the moment the customer gives us an order to the point that we collect the cash. And we are reducing the time line by reducing the non-value adding wastes” Taiichi Ohno, Father of Toyota Production System |
Supply chain management provides the most efficient and proactive means of managing production operation, service delivery and processing in a cost-effective manner with the aim to achieving the best quality and most acceptable delivery of product /services to end-users and help the organization achieve competitive advantage.
This program was designed with the objectives of providing participants with the best possible solution regarding production planning, service processing, execution and evaluation and it with cover issues that have to do with the acquisition of raw material, transportation, logistics, warehousing, production, and distribution to the final consumers.
LEARNING OBJECTIVES
The key objective of this training is to provide participants with current practices in supply chain management, procurement, contracting with vendor/ supplier, sourcing and operation management to achieve best customer solution experience. It will help the individual participant understand cost-effective ways of managing production operation, transportation, warehousing, and logistics both for manufacturing, production and service delivery companies and individuals that support supply chain.
TRAINING OUTLINE
An introduction to Supply Chain Management
Production Planning and Operations Management
Purchasing, Procurement and sourcing: understanding the Fundamental
Impact of SCM on Cost control and Operational Efficiency
BENEFITS
Participants will understand the role of supply chain management in the 21st-century business and the general impact of SCM on operation efficient and service delivery. It is believed that supply chain contributes over 65% to cost control and ensure that competitive advantage is gained in areas of transportation, material management, and work process.
To this extent, participants will be the better positioned to support their organization in achieving better results and as well positioned them for a better career opportunity.
LEARNING METHOD
The methodology for learning delivery is going to be essentially through facilitation, participation and practice session.
WHO SHOULD ATTEND
Course Duration: Two (2) Days
OTHER DETAILS: See page 1 of this brochure for information on date, venue and fee.
WAREHOUSING AND INVENTORY MANAGEMENT
|
“Inventories can be managed, but people must be led” Ross Perot |
RATIONALE
Warehousing and inventory management plays a complementary role; they both support operations and the effective response to customer requirements. The holding of goods and raw material requires an efficient and effective product and information flow management, space layout, safety and security, equipment management, human resource and staff and most importantly the need to keep proper record and track materials movement within the allocated space.
To a large extent warehousing and inventory management plays a pivotal role in manufacturing, service and production operations and its demand skills and knowledge of modern technology, stock management and general procedures that are most cases expensive. We have therefore put this training together to teach modern practices and cost-effective ways of managing warehouse and inventory in general.
LEARNING OBJECTIVES
This training is aimed at helping organization achieve an efficient operation in their warehouse specially as its concern order management, order tracking, pipeline visibility, stock pre-positioning to meet customer need in a timely manner and ensure a proper understanding of inventory management, safety and human resource management.
TRAINING OUTLINE
KEY CONSIDERATION IN THE DESIGN AND LAYOUT OF WAREHOUSE
MATERIAL AND WAREHOUSED MAINTENANCE
PRODUCT, INFORMATION AND INVENTORY MANAGEMENT
TECHNOLOGY FOR WAREHOUSE AND INVENTORY MANAGEMENT
BENEFITS
LEARNING METHOD
We shall adopt the teaching methods and relate to industry standard and rich experience of our facilitators.
WHO SHOULD ATTEND
OTHER DETAILS: See page 1 of this brochure for information on date, venue and fee.
ENGAGING, NEGOTIATING AND INFLUENCING FOR RESULT
| My father said: You must never try to make all the money that’s in a deal. Let the other fellow make some money too because if you have a reputation for always making all the money, you won’t have many deals” Getty. J. Paul |
RATIONALE:
The idea behind any business transaction is aimed at achieving a best possible result for your organization while leaving the other parties equally satisfied with the outcomes of the negotiation. Negotiation requires contact, engagement and the ability to influence the other parties with the aim of creating a win-win situation for all.
During this learning session, attention will be focused on commercial bargaining, marketing engagement, sales negotiation and influencing strategies. We shall focus more on practice, tactics and methods of trade and sales bargaining.
LEARNING OBJECTIVE:
The primary objective of this two days training is to uncover the techniques, tactics, and method that underline successful negotiation and the win-win approach in marketing and sales contact.
TRAINING OUTLINE:
HOW TO NEGOTIATE AND WIN IN COMMERCIAL TRANSACTION
HOW TO DEVELOP AND USE TECHNICAL AND COMMERCIAL SKILLS
INFLUENCING AND PERSUASION
CLOSING A DEAL
BENEFITS
LEARNING METHOD
WHO SHOULD ATTEND?
Anyone who is involved in marketing, sales, and commercial negotiation.
Anyone who deals with clients, vendor, co-workers, and the external environment.
Management across all spectrums, procurement, contract, sales and commercial Managers etc.
OTHER DETAILS: See page 1 of this brochure for information on date, venue and fee.
CURRENT TRENDS IN EMPLOYEES’ PERFORMANCE MANAGEMENT
| “I have yet to find the man, however, exalted his station, who did not do better work and put forth greater effort under a spirit of approval than under a spirit of criticism” Charles Schwab |
RATIONALE:
The goal of an effective performance management system is to ensure that employees are conscientiously working toward achieving shared goals. This seminar provides a holistic view of employee performance management. Instead of focusing on just an evaluation tool or process, it examines how decisions at each stage of the employee life cycle-recruitment, selection, placement, performance management, development, succession, and transition-enable the organization and employee attain better results.
LEARNING OBJECTIVE:
The primary objective of this seminar is to identify and clearly describe best practice, systems, processes and tools in managing employee performance.
TRAINING OUTLINE:
GOAL SETTING, TARGETING AND PERFORMANCE PLAN
HOW TO MANAGE EMPLOYEE’S PERFORMANCE AND ACHIEVE CORPORATE RESULTS
PRACTICAL WAYS OF APPRAISING AND EVALUATING EMPLOYEE’S PERFORMANCE
HOW TO USE APPRAISAL AS A MOTIVATIONAL TOOL
BENEFITS
At the end of this seminar, participants would have learned:
LEARNING METHOD
WHO SHOULD ATTEND?
All levels of management-executives, senior managers, middle managers, frontline supervisors- Human resources professionals, entrepreneurs and other business leaders seeking to understand how to achieve better results.
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
COMMUNICATION AND RELATIONSHIP MANAGEMENT:
OFFICE ETIQUETTE AND MANNERS
RATIONALE
| “Whoever one is, and wherever one is, one is always in the wrong if one is rude.” Maurice Baring |
The workplace is a convergence of multiplicity of people; interests, and personality, yet to achieve an organizational objective; employees must work together as a team. However, in the attempt at forging team play conflict are inevitable and these conflict could be traced to communication difficulty and disregard for work ethics and etiquette. This seminar is aimed at addressing those fundamental but neglected rules that govern workplace relationship and promotion of Conducive atmosphere that enhances productivity, effective interaction, harmony, and team play.
LEARNING OBJECTIVE
This training programme would help participants achieve better workplace relationship, understands the rules of effective communication, promote harmony and manage diversity particularly issues that could distort organizational peace and productivity.
TRAINING OUTLINES
RULES FOR INTERNET USAGE, EMAILING AND INTRA-OFFICE COMMUNICATION
CUSTOMER INTERFACE, TELEPHONE HANDLING, AND ATTITUDE
OFFICE HYGIENE AND WELLNESS
HOW TO BUILD POSITIVE WORKPLACE RELATIONSHIP
BENEFITS
During this seminar participants would learn the essential ingredients that promote workplace harmony, intimacy, and a positive attitude. They would learn the differences in personality, mode, and emotions and how to relate and manage them to the advantage of the organization.
LEARNING METHOD
WHO SHOULD ATTEND?
HR practitioners, staff/line managers, Head of marketing and front office supervisors, team leaders and anyone interested in the building of the harmonious organization.
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
MANAGING PEOPLE FOR RESULT: “HOW TO BRING OUT THE BEST IN OTHERS”
| “The most ennobling, innovative, and profitable of human accomplishments often result from the efforts of people who strive to reach their full potential.” Adebi Peter |
RATIONALE:
The stamp of a progressive leader is the ability to tap into the full potentials and bring out the best in the people he leads. Organizational leaders need the ability, skills, knowledge, and know-how to bring out the best in their people. This two-day seminar is premised on the ground that participants will be exposed to best practices, strategies, tactics, and techniques for maximizing the potentials of those they lead.
LEARNING OBJECTIVE
The primary objective of this programme is to blend ageless and current actionable principles that enable individuals to maximize their potential in the workplace to the fullest capacity.
TRAINING OUTLINE:
THE TEN TIMELESS PRINCIPLES FOR ELICITING THE BEST IN OTHERS
HOW TO DISCOVER AND MANAGE THE EMOTIONAL NEEDS OF OTHERS
LEADERS ATTITUDE THAT BRINGS OUT THE BEST IN OTHERS
HOW TO MANAGE PEOPLE’S EXPECTATION IN WORK ENVIRONMENT
BENEFITS
At the end of this seminar, participants would have learned:
LEARNING METHOD
WHO SHOULD ATTEND?
This seminar is for all managers and leaders who want to elicit the best in their employees and take their organizations to unprecedented heights of success.
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on date, venue and fee.
COMPENSATION AND PAYROLL MANAGEMENT
| “I learn to be content. But the doctrine of compensation is not the doctrine of indifference.” Ralph Waldo Emerson |
RATIONALE
Compensation is the remuneration received by an employee in exchange for his or her labour or contribution to the organization’s goal attainment. Compensation is a valuable tool in the hand of the employer to engender performance, productivity, and even discipline. However, if not properly managed, the company’s payroll could escalate and eat up into revenue in such a way that there won’t be any profit to declare.
LEARNING OBJECTIVE
To espouse strategies that will make compensation a motivational tool and ensure that all payroll incidences are managed in such a way that profit and performance will not be compromised.
TRAINING OUTLINE
PAYROLL STRUCTURE, DESIGN, AND MANAGEMENT
UNDERSTANDING THE IMPACT OF COMPENSATION ON TAXATION
HOW TO USE COMPENSATION AS A MOTIVATIONAL TOOL
HOW TO ACHIEVE A STRATEGIC PAY STRUCTURE
BENEFITS
LEARNING METHOD
WHO SHOULD ATTEND?
Human resource managers, payroll administrator, accountants, outsourcing companies, tax consultants and anyone who desires to know more about compensation and payroll management.
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
EFFECTIVE CUSTOMER RELATIONS MANAGEMENT
| “Kind words can be short and easy to speak, but their echoes are truly endless”
Mother Theresa |
RATIONALE:
The success rate of any organization depends on how it treats its customers and how well it foresees, meets and exceeds their expectations. However, the nature and the understanding of customers or clients relations handling seems unclear to so many people that interface with them.
LEARNING OBJECTIVE
The primary objective of this programme is to ensure that participants increase their knowledge and effectiveness in dealing with customers with the sole aim of gaining their patronage and retaining them.
TRAINING OUTLINE
BUILDING EFFECTIVE CUSTOMER RELATIONS PRACTICE
EFFECTIVE TELEPHONE HANDLING: TECHNIQUES AND METHODS
CUSTOMER SATISFACTION, RETENTION AND RELATIONSHIP MANAGEMENT
HANDLING QUESTIONS, COMPLAINTS, AND DIFFICULT CUSTOMERS
BENEFITS:
This programme helps participants to:
LEARNING METHOD:
WHO SHOULD ATTEND?
Front Desk personnel, Customer/client relations practitioners, Executive assistants, secretary, marketing and sales personnel, senior security officers etc
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
STRATEGIC PLANNING AND BUSINESS DEVELOPMENT SKILLS
| “Planning is bringing the future into the present so that you can do something about it now”
John Lekein |
RATIONALE:
The ability to think out of the box, see the big picture, explore opportunities, share and create buy-in by the generality of the people is a rare skill that only the diligent and strategically prepared can achieve. Strategic planning and management skills enable you to bring ideas to reality and tactically position your organization for profit. These two days of learning shall focus on the development of leadership skills, market and decision making.
LEARNING OBJECTIVES
The programme is aimed at helping participants
TRAINING OUTLINE
HOW TO MAKE STRATEGIC DECISION THAT IMPACT BOTTOMLINE
HOW PLANNING CAN IMPACT ORGANIZATION SUCCESS
HOW TO DEVELOP STRATEGIC PEOPLE SKILL
STRATEGIC INSIGHT AND VALUE CREATION STRATEGIES
BENEFITS
LEARNING METHOD
WHO SHOULD ATTEND?
Senior Executive, Managers and all those who are involved in planning in the area of personnel, project, sales and corporate success.
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
HOW TO USE THE NEW MEDIA FOR CORPORATE BENEFITS
| “Today we are beginning to notice that the new media are not just mechanical gimmicks for creating worlds of illusion, but new languages with new and unique powers of expression” Marshall McLuhan (1911-1980) |
RATIONALE
The demands of the new and emerging business environment require speed, accuracy, self-assisted technology and immediate feedback. The new media provides managers with low price, easily deployed communication and self –managed system that helps achieve a superior result and meet the need of a fast-paced, upwardly mobile generation of workers and well-informed customers. The essence of this two days seminar is to provide participants with the tools they need to deploy the new media for operational efficiency and in the best interest of their organization.
LEARNING OBJECTIVE
The main thrust of this learning intervention is to furnish managers with the tools that would enable them to achieve a better result through a blend of computer-mediated and video communication system with the benefit of speed, self-appraisal, evaluation and immediate feedback.
TRAINING OUTLINE
NEW MEDIA SELECTION, RICHNESS, AND COVERAGE
VIDEO COMMUNICATION AND COMPUTER MEDIATED INFORMATION DISSEMINATION
HOW TO RECEIVE PERFORMANCE FEEDBACK USING THE NEW MEDIA
MULTIPLICITY OF INFORMATION CUES AND HOW TO ELIMINATE ABUSES
BENEFITS
Participants will learn how to work and achieve better results using a cost-saving medium of communication and understand how to manage new media exposure and its consequences in their organization and among the workforce.
LEARNING METHOD
WHO SHOULD ATTEND
DURATION: 2 DAYS (9 am to 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
HOW TO ENGAGE, MOTIVATE AND RETAIN TOP TALENT
| “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change” Charles Darwin |
RATIONALE:
Top talent – a highly motivated and knowledgeable top performer-is the lifeblood of an organization. This is the employee who frequently invests discretionary time and effort. He or she is in the rank of few employees in every organization who generate the ideas and momentum that enable the organization to achieve extraordinary results. Businesses must take calculated steps to find top talent. They must create an environment that fosters their development and keeps them inspired and committed.
LEARNING OBJECTIVE
The main objective of this programme is to provide practical, high impact approaches to engaging, motivating and retaining top performer.
TRAINING OUTLINE
HOW TO IDENTIFY AND ATTRACT TOP TALENT
TRENDS IN EMPLOYEE ENGAGEMENT
MANAGEMENT PRACTICES THAT BREED MOTIVATION IN EMPLOYEE
STRATEGIES TO IMPROVE TALENT ENGAGEMENT AND RETENTION
BENEFITS
At the end of this seminar, participants would have learned:
LEARNING METHOD
WHO SHOULD ATTEND?
All levels of management-executives, senior managers, middle managers, frontline supervisors-Human resource and Organizational development professionals, entrepreneurs and other business leaders interested in cultivating a high-performing workforce.
DURATION: 2 Days (9 am – 4 pm each day
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
WORK-LIFE BALANCE
| “If A equals Success, then the formula is A equals X plus Y and Z, with X being work, Y play, and Z keeping your mouth shut”
Albert Einstein |
RATIONALE
As a career man or woman, we tend to juggle a wide range of issues in life and this includes self, family, religion, work, health and friends and without the right balance we get stressed up and ultimately lose the capacity for survival. Healthy and a productive lifestyle require that we live moderately and ensure adequate balance in all sphere of living.
LEARNING OBJECTIVE
The objective of this training is twofold; one is to help organization structure their employee work pattern in such a way that they will contribute more to bottom-line and reduce the entire problem associated with stress and work-life disequilibrium.
Also, we intend to help participants learn how to strike a balance between their work, personality, and family without any of them suffering neglect.
TRAINING OUTLINE
HOW TO SET AND ACHIEVE WORKLIFE BALANCE
SELF REGULATION, CONTROL, AND VALUE IN WORK AND LIFE
WORK-LIFE PITFALL AND HOW TO AVOID THEM
HOW TO MAXIMIZE THE BENEFITS OF WORK-LIFE EFFORTS
BENEFIT
This seminar will help you learn how to manage yourself, relationship and work processes and achieve an all-around balance in the area of health, family, and productivity. To the organization, the training will support a healthy lifestyle in employees and help strike a balance in relation to other forces within the workplace.
LEARNING METHOD
WHO SHOULD ATTEND?
Duration? 2 days (9 am to 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
DOCUMENTATION AND HOW TO MANAGE SENSITIVE CORPORATE INFORMATION
| Information is power; however, as powerful as it is, information in the wrong hand can cause tremendous harm to the organization.
Kayode Ibukunoluwa-Micah (2012) |
RATIONALE
Classified information or sensitive documents are those official materials that have the potential to cause unforeseen harm to the organization’s commercial interests if disseminated to the wrong person with an intention other than the best interest of the organization. Such intention or usage might be injurious to the organization. This seminar is essentially directed at the need to teach on how to manage and handle sensitive information within an organization.
LEARNING OBJECTIVE
TRAINING OUTLINE
FILING PROCEDURE AND DOCUMENT PROCESSING
DOCUMENT AND CYBER PROTECTION
HOW TO IDENTIFY AND MANAGE EXTERNAL INFILTRATORS (MOLE)
OFFICE ETIQUETTE, INFORMATION MANAGEMENT, AND CONTROL
BENEFITS
At the end of this seminar participants would have learned:
LEARNING METHOD
WHO SHOULD ATTEND?
DURATION: 2 DAYS (9 am to 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
HOW TO BUILD BRAND LOYALTY THROUGH CUSTOMERS PARTNERSHIP
RATIONALE
| “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Sam Walton |
Brand loyalty, customer satisfaction, and retention are critical to organizational success. Today’s business environment is characterized by fierce competition, creativity, and innovative product design and price war all in an attempt to win and keep just that one customer.
To remain competitive and relevant in today’s market we must understand and appreciate that the only winning edge is the resolve not to see the customer as external voice but as a co-innovator and partner that we must build long-term relationship with, first, by finding out what his value to him and carve a mutually satisfactory solutions to shared problems.
LEARNING OBJECTIVES
This programme is geared at helping participants develop a customer focus-orientation, build and develop strategies that would enable them to win a new customer, keep both the new and existing ones for as long as possible.
TRAINING OUTLINE
HOW TO CREATE MUTUALLY BENEFICIAL RELATIONSHIP WITH YOUR CUSTOMER
HOW TO CREATE AND ACHIEVE BRAND LOYALTY
CUSTOMER DEFECTION AND WIN BACK STRATEGY
USING SOCIAL MEDIA IN PROMOTING BRAND LOYALTY – TECHNO MARKETING
BENEFITS
You will benefit from expert advice and understanding how to create and achieve long-term patronage from your customer.
Understanding how to use your existing customer link in achieving cross-selling, repeat buying and reference selling.
LEARNING METHOD
Expert knowledge
Demonstration and classroom discussion
Participant’s involvement and case study approach
WHO SHOULD ATTEND?
Sales and marketing personnel, those who interface with customers and desire to take their product or services to the next level of sales and profitability.
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
HOW TO BUILD AND LEAD A HIGH IMPACT TEAM
RATIONALE:
It is a common axiom that you achieve more when you work in a team or as a group. However, we also know that setting the right parameters for a team or group functioning is a prerequisite for work team success and efficiency. This training explores current trends and best practices in work team and group management.
| “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” John Quincy Adams |
LEARNING OBJECTIVES:
The central objective of this training programme is to help participants understand the process of team building, team / work-group cohesion and the processes of measuring team / work-group efficiency and effectiveness.
TRAINING OUTLINE:
HOW TO ACHIEVE UTMOST PERFORMANCE IN A WORKGROUP
CURRENT ADVANCES IN BUILDING AND DEVELOPING GROUP PROFICIENCIES
HOW TO BUILD TRUST, COHESION AND TEAM EFFICIENCY
THE ROLE OF LEADERSHIP IN BUILDING TEAM EFFICIENCY AND EFFECTIVENESS
BENEFITS
At the end of this training participants would have learned how to:
LEARNING METHOD:
WHO SHOULD ATTEND?
Project Supervisor, HR practitioners, team leaders, departmental heads, business development officers, Project/programme managers, Human resources managers, Event managers, and others
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
HOW TO DEVELOP SUPERVISORY LEADERSHIP SKILLS
| “The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.” William Arthur Ward |
RATIONALE:
The hallmark of effective leadership is the ability to build a self-sustained, functional work process and system. Therefore being an effective supervisor, involves much more than just getting things done but being able to maintain an unbroken tempo of performance and team spirit. This seminar is aimed at promoting excellent supervisory skills in supervisors.
LEARNING OBJECTIVE:
This training will cover all the necessary skills and attributes that a supervisor needs in order to be successful. The training will focus on supervisory work- related challenges and provide the best ways of tackling them.
TRAINING OUTLINE
HOW TO ACHIEVE EXCELLENT SUPERVISORY SKILLS
HOW TO ACHIEVE EFFECTIVE COMMUNICATION SKILLS
PERFORMANCE AND WORK EVALUATION TOOLS FOR SUPERVISORS
HOW YOU CAN BUILD CREDIBILITY AND TRUST AS A SUPERVISOR
BENEFITS
At the end of this training participants would have learned how to:
LEARNING METHODS:
WHO SHOULD ATTEND?
All those with supervisory functions i.e., project supervisor, HR Supervisor, Personal Assistants, Front Desk supervisor, team leaders etc
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
TENDERING AND BIDDING
| “Tell me, I forget, show me, I remember, Involve me, I understand.”
Carl Orff |
RATIONALE:
Bid and tendering process can be time-consuming and costly especially if they are not properly managed. Loss bids have led to the outright liquidation of companies and some has fallen into a deep regret simply because of lack of tendering and bid process management ability. This training intervention will provide a practical guide and best practice approach to bid and tendering management process.
LEARNING OBJECTIVE:
The primary objective of this programme is to demonstrate and provide actionable steps and guidance towards effective tendering and a competitive bid process and how to mitigate the incidence of tender disqualification.
TRAINING OUTLINE:
PRE-TENDER AND BID STAGE: STRATEGIES AND MEANS
TENDER DOCUMENTATION PROCESS STAGE
PACKAGING AND TENDER DELIVERY STAGE
PRICING STRATEGIES AND THE BID PROCESS
BENEFITS:
LEARNING METHOD:
WHO SHOULD ATTEND?
Business entrepreneurs, Contractors, Business development managers, Bid and proposal managers, Contracts and commercial managers, Sales and marketing managers, Account managers, Project and programme managers, Human resources managers and others
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
LEADING WITH EMOTIONAL INTELLIGENCE
| “A survey of Managers in a leading UK supermarket chain revealed that those high in EI experienced less stress, enjoyed better health, demonstrated higher levels of morale and performance, and reported a better quality of life.” Margaret Chapman |
RATIONALE:
Leading, providing direction and working with others, either as a team leader, a member of a group, a manager or leader, one of the unarguable ability that you need to succeed is the skill to understand your emotion and the emotion of others. These will include a good knowledge of Moods, feelings, emotional realities and team temperature.
The sense of organization and self-management skills is one of the drivers for personal and organizational success. Emotional intelligence plays a crucial role in a leader’s ability to manage self as well as manage others.
LEARNING OBJECTIVE
To help leaders, managers and those who intend to lead a team or group of people understand, harness and have a good knowledge of self and people management skills to the extent that they can contribute positively to the success of their organization.
This programme will help raise your self-management, people skills, dispute resolution, and conflict management to a higher performance level.
TRAINING OUTLINE
HOW THE EMOTIONAL SYSTEM OF OUR BRAIN AFFECTS PERFORMANCE
LEADING WITH EMOTIONAL INTELLIGENCE
HOW TO BECOME A PERSON OF EMOTIONAL STRENGTH AND STAMINA
BUILDING A STRONG AND GOAL-ATTAINING TEAM
BENEFITS
LEARNING METHOD:
WHO SHOULD ATTEND?
Business entrepreneurs, Contractors, Business development managers, Bid and proposal managers, Contracts and commercial managers, Sales and marketing managers, Account managers, Project and programme managers, Human resources managers and others
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
KEYS TO ACHIEVING SUPERIOR WORKFORCE PERFORMANCE
| “There is at least one point in the history of any company when you have to change dramatically to rise to the next level of performance miss that moment-and you start to decline.” Andy Grove |
RATIONALE:
Using human resource (workforce) to generate results is the desire of every entrepreneur or business executive, yet the gap between investment in the workforce and return on investment (ROI) are miles apart. This training intervention proposes to advance practical step by step approach with which employees can generate better results and produces superior performance.
LEARNING OBJECTIVE:
The primary objective of this programme is to provide actionable steps and guidance for cultivating an optimally productive workforce.
TRAINING OUTLINE:
KEYS FOR ALIGNING WORKFORCE TO BUSINESS STRATEGIC PROCESSES
MOTIVATING SUPERIOR JOB PERFORMANCE IN THE WORKFORCE
HOW TO ACHIEVE AN EFFECTIVE PERFORMANCE MANAGEMENT PROCESS
CURRENT TRENDS AND BEST PRACTICES OF LEARNING, COACHING, AND MENTORING
BENEFITS
At the end of this seminar, participants would have learned:
LEARNING METHOD
WHO SHOULD ATTEND?
All levels of management-executives, senior managers, middle managers, frontline supervisors- Human resources professionals, entrepreneurs and other business leaders seeking to understand how to achieve better results.
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
TECHNICAL PROPOSAL WRITING
| “We haven’t seen a proposal at this stage either and until we see something in writing from somebody, there is no offer.” Shane Richardson |
RATIONALE:
A proposal is the first test of organizational competence expressed in written form. It is a benchmark acknowledgment with which your organization would be judged or evaluated as having the requisite know-how to execute the job, contract or project that you have applied for.
A well written and structured proposal is your company’s voice before those that determine your fate whether to use or not to utilize your services. Your ability to understand the technicality and structure of a proposal will to a large extent determines your organization’s success.
LEARNING OBJECTIVES
The primary objective for this two days training is to expose participants to the fundamental of technical proposal writing and ensure that your proposal is responsive to key customer’s requirement (RFP), is easy to follow and properly highlights your major discriminators.
KEY ELEMENTS OF PROPOSAL WRITING
RFP AND THE USE OF COMPLIANCE MATRICES IN TECHNICAL PROPOSAL WRITING
SECTION MOCKUPS / UNIQUE OR POSITIVE ATTRIBUTES’ HIGHLIGHT IN DRAWING UP A TECHNICAL PROPOSAL
HOW TO WRITE A WINNING EXECUTIVE SUMMARY AND HIGHLIGHT YOUR ORGANIZATION MAJOR DISCRIMINATORS
BENEFITS
LEARNING METHOD
WHO SHOULD ATTEND?
All levels of management-executives, senior managers, middle managers, frontline supervisors- Human resources professionals, entrepreneurs and other business leaders seeking to understand how to achieve better results.
DURATION: 2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
CLOSING A SALES’ DEAL
| “People get caught up in wonderful, eye-catching pitches, but they don’t do enough to close the deal. It’s no good if you don’t make the sale. Even if your foot is in the door or you bring someone into a conference room, you don’t win the deal unless you actually get them to sign on the dotted line.” Donald Trump |
RATIONALE:
Customer exodus and aborted sales deal is a nightmare that any salesperson does not think of or pray to encounter yet they are prevalent. These well-tested sales strategies seek to proffer solutions that will enable participants close sales’ deal without delay.
LEARNING OBJECTIVE:
Getting the “insider” perspective is what you need when closing any sales’ deal. You need to ensure that you and your prospects are in agreement, working to achieve the same goal. This intensely researched and tested synopsis will showcase the strategies for closing a sales’ deal.
TRAINING OUTLINE:
STRATEGY FOR CLOSING A SALES’ DEAL
TECHNIQUES AND SALES ATTITUDE
UTILIZING SALES OPPORTUNITIES AT THE FIRST INSTANT
HOW TO HANDLE PROBLEM QUESTION DURING SALES CONTACT
HOW TO KEEP YOUR PROSPECT TALKING UNTIL THERE IS AN AGREEMENT
BENEFITS:
During this training you will learn:
LEARNING METHOD:
WHO SHOULD ATTEND?
Business leaders, sales and marketing personnel and business development executives, and those who want to improve their bottom line and constantly maintain a competitive edge in products, service sales, and marketing.
2 Days (9 am – 4 pm each day)
OTHER DETAILS: See page 1 of this brochure for information on dates, venue, and fee.
