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2019 Training Programme Synopsis

MASTER CLASS IN SUPPLY CHAIN MANAGEMENT
RATIONALE

“All we are doing is looking at the timeline; from the moment the customer gives us an order to the point that we collect the cash. And we are reducing the time line by reducing the non-value adding wastes” Taiichi Ohno, Father of Toyota Production System

Supply chain management provides the most efficient and proactive means of managing production operation, service delivery and processing in a cost-effective manner with the aim to achieving the best quality and most acceptable delivery of product /services to end-users and help the organization achieve competitive advantage.

This program was designed with the objectives of providing participants with the best possible solution regarding production planning, service processing, execution and evaluation and it with cover issues that have to do with the acquisition of raw material, transportation, logistics, warehousing, production, and distribution to the final consumers.

LEARNING OBJECTIVES

The key objective of this training is to provide participants with current practices in supply chain management, procurement, contracting with vendor/ supplier, sourcing and operation management to achieve best customer solution experience. It will help the individual participant understand cost-effective ways of managing production operation, transportation, warehousing, and logistics both for manufacturing, production and service delivery companies and individuals that support supply chain.

TRAINING OUTLINE

An introduction to Supply Chain Management

  • The Evolution of Supply chain Management
  • The 21st-century business and the supply of supply chain management
  • The key issues in supply chain management
  • The role of supply chain manager, supervisors, and workforce

Production Planning and Operations Management

  • Operation Management and Operation Strategy
  • Facility Layout and Process Design
  • Material Requirement Planning
  • Performance Management

Purchasing, Procurement and sourcing: understanding the Fundamental

  • Material Planning and Management
  • How to identify sources of materials
  • Vendor Management and Contracting
  • Procurement fraud management strategy

Impact of SCM on Cost control and Operational Efficiency

  • Inventory Management and Control
  • Managing for Product Quality
  • Demand Management
  • Capacity Measurement and adjustment

BENEFITS

Participants will understand the role of supply chain management in the 21st-century business and the general impact of SCM on operation efficient and service delivery. It is believed that supply chain contributes over 65% to cost control and ensure that competitive advantage is gained in areas of transportation, material management, and work process.

To this extent, participants will be the better positioned to support their organization in achieving better results and as well positioned them for a better career opportunity.

LEARNING METHOD

The methodology for learning delivery is going to be essentially through facilitation, participation and practice session.

WHO SHOULD ATTEND

  • Those that involve in operations management
  • Manufacturing concerns
  • Purchasing, procurement, and sourcing personnel
  • Transport and Logistics professionals
  • Finance, Cost Control, and Accounting professionals
  • Supermarket and chain store managers

Course Duration:                Two (2) Days

OTHER DETAILS:                 See page 1 of this brochure for information on date, venue and fee.

 WAREHOUSING AND INVENTORY MANAGEMENT

 

“Inventories can be managed, but people must be led” Ross Perot

RATIONALE

Warehousing and inventory management plays a complementary role; they both support operations and the effective response to customer requirements. The holding of goods and raw material requires an efficient and effective product and information flow management, space layout, safety and security, equipment management, human resource and staff and most importantly the need to keep proper record and track materials movement within the allocated space.

To a large extent warehousing and inventory management plays a pivotal role in manufacturing, service and production operations and its demand skills and knowledge of modern technology, stock management and general procedures that are most cases expensive. We have therefore put this training together to teach modern practices and cost-effective ways of managing warehouse and inventory in general.

LEARNING OBJECTIVES

This training is aimed at helping organization achieve an efficient operation in their warehouse specially as its concern order management, order tracking, pipeline visibility, stock pre-positioning to meet customer need in a timely manner and ensure a proper understanding of inventory management, safety and human resource management.

TRAINING OUTLINE

KEY CONSIDERATION IN THE DESIGN AND LAYOUT OF WAREHOUSE

  • Location and space layout
  • Warehouse policy and procedure guideline
  • Occupational health and human and materials Safety
  • Resource allocation and workload planning

MATERIAL AND WAREHOUSED MAINTENANCE

  • Warehouse partitioning and space allocation
  • Requisition, Order Tracking and Pipeline Management
  • Quality Control
  • Warehouse Maintenance and Cost-effective cleaning strategy

PRODUCT, INFORMATION AND INVENTORY MANAGEMENT

  • Logistics and materials and product movement and their management
  • Record keeping and documentation processes
  • Equipment control and parking
  • Fraud Management process and inventory mechanism

TECHNOLOGY FOR WAREHOUSE AND INVENTORY MANAGEMENT

  • Stock Control and Movement using tracking devices
  • Technologies and investment guideline in warehouse and Inventory Techs
  • Warehouse Management Technology and Warehouse Control System ( WMT / WCS)
  • Inventory Management Techniques ( IMT)

BENEFITS

  • Participants will gain a better understanding of modern warehousing and inventory management techniques
  • Participants will be able to demonstrate knowledge to support their organization and help her achieve better operation and stock control procedures
  • Since technology is a major tool for an operational efficient participant will be exposed to the necessary technology and IT methods for management Warehouse and inventory.
  • It will give organization whose personnel will attend this training competitive advantage and necessary cost reduction strategy for better service and product delivery.

LEARNING METHOD

We shall adopt the teaching methods and relate to industry standard and rich experience of our facilitators.

WHO SHOULD ATTEND

  • Warehouse managers
  • Warehouse Operators
  • Facility managers
  • Inventory, store and stock control personnel
  • Purchasing professionals
  • Internal Auditors
  • Accountants
  • And any person that has interest in materials management, operation, and stock control.

OTHER DETAILS:     See page 1 of this brochure for information on date, venue and fee.

ENGAGING, NEGOTIATING AND INFLUENCING FOR RESULT

My father said: You must never try to make all the money that’s in    a deal. Let the other fellow make some money too because if you have a reputation for always making all the money, you won’t have many deals” Getty. J. Paul

RATIONALE:

The idea behind any business transaction is aimed at achieving a best possible result for your organization while leaving the other parties equally satisfied with the outcomes of the negotiation. Negotiation requires contact, engagement and the ability to influence the other parties with the aim of creating a win-win situation for all.

During this learning session, attention will be focused on commercial bargaining, marketing engagement, sales negotiation and influencing strategies. We shall focus more on practice, tactics and methods of trade and sales bargaining.

LEARNING OBJECTIVE:

The primary objective of this two days training is to uncover the techniques, tactics, and method that underline successful negotiation and the win-win approach in marketing and sales contact.

TRAINING OUTLINE:

HOW TO NEGOTIATE AND WIN IN COMMERCIAL TRANSACTION

  • How to use positional bargaining to win in trade negotiation
  • How to Negotiate and arrive at an Agreement
  • Negotiation, Compromise and Giving of Concession
  • How to negotiate your way into Win-Win situation

HOW TO DEVELOP AND USE TECHNICAL AND COMMERCIAL SKILLS

  • Understanding the Cost of marketing on revenue
  • How to engage a client and achieve long-term benefit for your organization
  • How to diagnose parties negotiation orientation and develop a winning approach
  • How to secure a deal and buy-in during a commercial negotiation

INFLUENCING AND PERSUASION

  • How to acquire skills underpinning effective influencing and persuasions
  • How to persuade a customer or client to buy
  • Manipulative approach: when to use them and when not to
  • The Use and misuse of threat during a trade negotiation

CLOSING A DEAL

  • Common Negotiation pitfall to avoid when closing a sales deal
  • How to build a collaborative climate preceding closing of a deal
  • Negotiation deadlock and how to deal with them
  • Closing a deal: Approaches and methods

BENEFITS

  • The new perspective on result oriented commercial negotiation
  • How to manage resistance and overcome deferred agreement
  • Understanding the value chain of negotiation and achieving a positive return on investment

LEARNING METHOD

  • Expert guidance
  • Case studies, practice and audience participation

WHO SHOULD ATTEND?

Anyone who is involved in marketing, sales, and commercial negotiation.

Anyone who deals with clients, vendor, co-workers, and the external environment.

Management across all spectrums, procurement, contract, sales and commercial Managers etc.

OTHER DETAILS:     See page 1 of this brochure for information on date, venue and fee.

CURRENT TRENDS IN EMPLOYEES’ PERFORMANCE MANAGEMENT

“I have yet to find the man, however, exalted his station, who did not do better work and put forth greater effort under a spirit of approval than under a spirit of criticism” Charles Schwab

RATIONALE:

The goal of an effective performance management system is to ensure that employees are conscientiously working toward achieving shared goals. This seminar provides a holistic view of employee performance management. Instead of focusing on just an evaluation tool or process, it examines how decisions at each stage of the employee life cycle-recruitment, selection, placement, performance management, development, succession, and transition-enable the organization and employee attain better results.

LEARNING OBJECTIVE:

The primary objective of this seminar is to identify and clearly describe best practice, systems, processes and tools in managing employee performance.

TRAINING OUTLINE:

GOAL SETTING, TARGETING AND PERFORMANCE PLAN

  • How to set effective and achievable goals and target
  • How the employee can drive and achieve set goals and targets
  • Ways and means of aligning employee’s goal to organizational results
  • Intrinsic and extrinsic motivational drivers for goal getters
  • Common management pitfalls in target setting

HOW TO MANAGE EMPLOYEE’S PERFORMANCE AND ACHIEVE CORPORATE RESULTS

  • Achieving a link between corporate strategy and individual objectives
  • Effective communication and feedback in performance management
  • Identifying and using performance reinforcement strategies
  • Common Performance problems and how to handle them
  • Corporate oversight and employee de-motivators

PRACTICAL WAYS OF APPRAISING AND EVALUATING EMPLOYEE’S PERFORMANCE

  • Performance appraisal techniques and tactics
  • The A-Z of Results-Based Measurement (How to measure the hardest job assignment)
  • Adaptive job appraisal samples, job evaluation templates, rating scales, and feedback tools
  • How to use reward and appraisal evaluation as a positive reinforcement

HOW TO USE APPRAISAL AS A MOTIVATIONAL TOOL

  • How to make your appraisal effective and productive
  • Employee appraisal and motivation
  • Current trends in the appraisal interview
  • How to assess the strength and weaknesses of your appraisal system
  • 360-degree performance feedback and evaluation

BENEFITS

At the end of this seminar, participants would have learned:

  • Various approaches to performance assessment
  • The essence of a competency-based model of performance management
  • The practical application of Result-Based Performance model
  • How to link individual objectives to organizational mission and goal
  • How to use the appraisal as a motivational tool
  • How to spot and avoid common performance evaluation errors
  • How to effectively measure performance and take corrective actions

LEARNING METHOD

  • Interactive learning format
  • A practice-based learning method
  • Experienced and solution focused
  • Question and answer
  • Case study analysis
  • Lecture aided by multi-media facility and PowerPoint with rich illustrations

WHO SHOULD ATTEND?

All levels of management-executives, senior managers, middle managers, frontline supervisors- Human resources professionals, entrepreneurs and other business leaders seeking to understand how to achieve better results.

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

COMMUNICATION AND RELATIONSHIP MANAGEMENT:

OFFICE ETIQUETTE AND MANNERS

RATIONALE

“Whoever one is, and wherever one is, one is always in the wrong if one is rude.” Maurice Baring

The workplace is a convergence of multiplicity of people; interests, and personality, yet to achieve an organizational objective; employees must work together as a team. However, in the attempt at forging team play conflict are inevitable and these conflict could be traced to communication difficulty and disregard for work ethics and etiquette. This seminar is aimed at addressing those fundamental but neglected rules that govern workplace relationship and promotion of Conducive atmosphere that enhances productivity, effective interaction, harmony, and team play.

 LEARNING OBJECTIVE

This training programme would help participants achieve better workplace relationship, understands the rules of effective communication, promote harmony and manage diversity particularly issues that could distort organizational peace and productivity.

TRAINING OUTLINES

RULES FOR INTERNET USAGE, EMAILING AND INTRA-OFFICE COMMUNICATION

  • The “officiality” of email correspondence: dos and don’ts
  • How to promote products using the internet and social media.
  • HHP handling: phone usage and answering calls
  • BB Chat, Twitting, and privacy

CUSTOMER INTERFACE, TELEPHONE HANDLING, AND ATTITUDE

  • Understanding internal and external customer relations
  • Communication skills
  • Tonation, pitch and effective telephone handling
  • How to change and readapt bad telephone manner

OFFICE HYGIENE AND WELLNESS

  • The basic requirement for effective hand washing, hand-shaking, and gesture using hands
  • Toilet Management, sanitary wares, and urinary
  • What to watch out for in a combined gender toilet environment
  • How to promote good hygiene using Water Dispenser, general office dish, canteen, and eating habit

HOW TO BUILD POSITIVE WORKPLACE RELATIONSHIP

  • Emotional Intelligence
  • The do’s and don’ts of workplace relationship
  • How to use your relationship to leverage Organization advancement
  • In-work and out-of-work relationships management

BENEFITS

During this seminar participants would learn the essential ingredients that promote workplace harmony, intimacy, and a positive attitude. They would learn the differences in personality, mode, and emotions and how to relate and manage them to the advantage of the organization.

LEARNING METHOD

  • Discussion and highly interactive in nature
  • Out of the box thinker approach
  • Simulation and classroom practice

WHO SHOULD ATTEND?

HR practitioners, staff/line managers, Head of marketing and front office supervisors, team leaders and anyone interested in the building of the harmonious organization.

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

 MANAGING PEOPLE FOR RESULT: “HOW TO BRING OUT THE BEST IN OTHERS”

“The most ennobling, innovative, and profitable of human accomplishments often result from the efforts of people who strive to reach their full potential.” Adebi Peter

RATIONALE:

The stamp of a progressive leader is the ability to tap into the full potentials and bring out the best in the people he leads. Organizational leaders need the ability, skills, knowledge, and know-how to bring out the best in their people. This two-day seminar is premised on the ground that participants will be exposed to best practices, strategies, tactics, and techniques for maximizing the potentials of those they lead.

LEARNING OBJECTIVE

The primary objective of this programme is to blend ageless and current actionable principles that enable individuals to maximize their potential in the workplace to the fullest capacity.

TRAINING OUTLINE:

THE TEN TIMELESS PRINCIPLES FOR ELICITING THE BEST IN OTHERS

  • Step-by-step guide for implementing the principles
  • How to cultivate these principles in your organization
  • Your role in eliciting the best in others
  • How to manage the energy released by the principles
  • How to spot and overcome common obstacles

HOW TO DISCOVER AND MANAGE THE EMOTIONAL NEEDS OF OTHERS

  • Understand what influence people’s behaviour in the workplace
  • Know the drivers and influencer of positive work behaviour and attitude
  • How to increase others self-image and performance
  • Create a work environment that encourages motivation and workers involvement

LEADERS ATTITUDE THAT BRINGS OUT THE BEST IN OTHERS

  • How to harness the leadership potential in you
  • How to apply the principle of the Pygmalion Effect
  • How to gain control over reactions and behaviour and win the cooperation of others
  • Strategies and principles of positive attitude in leaders

HOW TO MANAGE PEOPLE’S EXPECTATION IN WORK ENVIRONMENT

  • How to use reward and recognition strategy
  • The tool for effective communication and interpersonal relations
  • Identify the factors that motivate you and your employees
  • How to use progressive disciplinary actions in meeting workers expectations

BENEFITS

At the end of this seminar, participants would have learned:

  • How best-practiced organization elicit superior performance in their workforce
  • How to use improved communication tools to effectively set and meet the expectation
  • Understand the ten principles for eliciting the best in others
  • How to effectively delegate and develop workers competencies
  • How to use progressive disciplinary techniques to bring out the best in others
  • Identify the factors that motivate you and your employees

LEARNING METHOD

  • High impact facilitated discussion
  • Practice-based learning method
  • Self-assessments learning style
  • Role plays
  • Question and answer
  • Lecture aided by multi-media facility and PowerPoint with rich illustrations

WHO SHOULD ATTEND?

This seminar is for all managers and leaders who want to elicit the best in their employees and take their organizations to unprecedented heights of success.

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on date, venue and fee.

COMPENSATION AND PAYROLL MANAGEMENT

 “I learn to be content. But the doctrine of compensation is not the doctrine of indifference.” Ralph Waldo Emerson

RATIONALE

Compensation is the remuneration received by an employee in exchange for his or her labour or contribution to the organization’s goal attainment. Compensation is a valuable tool in the hand of the employer to engender performance, productivity, and even discipline. However, if not properly managed, the company’s payroll could escalate and eat up into revenue in such a way that there won’t be any profit to declare.

LEARNING OBJECTIVE

To espouse strategies that will make compensation a motivational tool and ensure that all payroll incidences are managed in such a way that profit and performance will not be compromised.

TRAINING OUTLINE

PAYROLL STRUCTURE, DESIGN, AND MANAGEMENT

  • How to structure payroll and remuneration package
  • How to achieve job role, salary structure, and position differential
  • E-payment major issues and consideration
  • Payroll outsourcing and management

UNDERSTANDING THE IMPACT OF COMPENSATION ON TAXATION

  • The Impact of minimum wage Acts on the organization’s pay structure and tax
  • Compliance and standardization of wages
  • Salary determination and tax consideration
  • Payroll restructuring, employment contract, and accounting

HOW TO USE COMPENSATION AS A MOTIVATIONAL TOOL

  • Linking pay to performance
  • Pay and performance improvement strategy
  • How to use Incentive pay, bonuses and profit sharing in achieving a higher level of performance
  • Understanding the position of the Nigerian Labour Law on Salary deduction and pay cut

HOW TO ACHIEVE A STRATEGIC PAY STRUCTURE

  • How to determine a competitive pay structure
  • How to carry out an industry salary survey
  • How to determine and structure entry level and all scale pay structure
  • Management and executive pay structure

BENEFITS

  • How to structure the payroll without falling short of the statutory provision and tax regimes
  • How to use compensation as a tool for workforce performance and motivation
  • How to manage escalating salary demand without infringing on wage law
  • A proper understanding of the minimum wage law and its implementation

LEARNING METHOD

  • Expert knowledge in wages and salary management
  • Rich examples and references to best practices
  • Classroom participation and interaction

WHO SHOULD ATTEND?

Human resource managers, payroll administrator, accountants, outsourcing companies, tax consultants and anyone who desires to know more about compensation and payroll management.

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

EFFECTIVE CUSTOMER RELATIONS MANAGEMENT

 “Kind words can be short and easy to speak, but their echoes are truly endless”

Mother Theresa

RATIONALE:

The success rate of any organization depends on how it treats its customers and how well it foresees, meets and exceeds their expectations. However, the nature and the understanding of customers or clients relations handling seems unclear to so many people that interface with them.

LEARNING OBJECTIVE

The primary objective of this programme is to ensure that participants increase their knowledge and effectiveness in dealing with customers with the sole aim of gaining their patronage and retaining them.

TRAINING OUTLINE

BUILDING EFFECTIVE CUSTOMER RELATIONS PRACTICE

  • How to develop an attitude that promotes customers’ retention
  • Know what the customer values and will pay for
  • How to develop a customer/client focused organization
  • When you meet a prospective client for the first time, what do you do?

EFFECTIVE TELEPHONE HANDLING: TECHNIQUES AND METHODS

  • How to sound nice and caring using speech control techniques
  • Building a relationship with the customer on the telephone
  • Basic telephone skills practice
  • Handling problems and complaints via telephone

CUSTOMER SATISFACTION, RETENTION AND RELATIONSHIP MANAGEMENT

  • FIRST 4 & LAST 2 MINUTES principle of customer satisfaction
  • PERSONAL TOUCH & After service practice
  • Understanding “our Business” and how it promotes customer satisfaction
  • Customer first

HANDLING QUESTIONS, COMPLAINTS, AND DIFFICULT CUSTOMERS

  • Personality, attitude, and behavior that reduces customers complaints
  • Basic RED FLAG signs of a dissatisfied Customer and how to manage them
  • What NON CORE STAFF should know about customer relations management
  • Know what makes a happy customer

BENEFITS:

This programme helps participants to:

  • Identify effective techniques for promoting good customer relations practice in their organization
  • Handle customer complaints effectively
  • Identify elements of customer service that earn enthusiastic customers and repeat sales
  • Identify effective ways of greeting the customer, obtaining information and meeting their needs
  • Use active listening and empathetic techniques in promoting customer satisfaction

LEARNING METHOD:

  • Two days of high impact presentation
  • Cross-industry and experienced based facilitation
  • Highly interactive and participants focused
  • A juxtaposition of in-depth research and best practice experience
  • Lecture aided by multi-media facilities, PowerPoint with rich illustration

WHO SHOULD ATTEND?

Front Desk personnel, Customer/client relations practitioners, Executive assistants, secretary, marketing and sales personnel, senior security officers etc

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

STRATEGIC PLANNING AND BUSINESS DEVELOPMENT SKILLS

 “Planning is bringing the future into the present so that you can do something about it now”

John Lekein

 RATIONALE:

The ability to think out of the box, see the big picture, explore opportunities, share and create buy-in by the generality of the people is a rare skill that only the diligent and strategically prepared can achieve. Strategic planning and management skills enable you to bring ideas to reality and tactically position your organization for profit. These two days of learning shall focus on the development of leadership skills, market and decision making.

LEARNING OBJECTIVES

The programme is aimed at helping participants

  • Acquire and utilize strategic planning skills to generate new business ideas and realize corporate objectives
  • Gain better knowledge of the iceberg principles and help use these skills help other people to see the big picture
  • Discharge their duties and role responsibilities more efficiently
  • Gain knowledge on how to stick to corporate concerns until they are resolved

TRAINING OUTLINE

HOW TO MAKE STRATEGIC DECISION THAT IMPACT BOTTOMLINE

  • Structured and standardized Decision-making Processes
  • How to make a decision in an uncertain situation
  • Projecting Decision Outcome
  • Determining Decision Risks

HOW PLANNING CAN IMPACT ORGANIZATION SUCCESS

  • The role of management in strategic planning
  • How to move from thinking to strategy
  • Strategic planning and long-term objectives
  • Planning, execution, and evaluation

HOW TO DEVELOP STRATEGIC PEOPLE SKILL

  • Winning with people
  • Leading and working with people
  • Strategic motivation and leadership skills
  • Strategic reward system

STRATEGIC INSIGHT AND VALUE CREATION STRATEGIES

  • The Big Picture: How to gain buy-in
  • How to create stakeholder and customer loyalty
  • How to maintain trust and organizational support
  • Identifying planning and strategy’s pitfall

BENEFITS

  • Participants would gain better understanding and methods of strategic planning and execution skills
  • Invent the Big Picture perspectives and gain stakeholder buy-in
  • Recognize techniques for dealing with the market, people and financial planning
  • Learn how to implement strategic models and customized approach to corporate success.

LEARNING METHOD

  • Deep insight into management and strategic planning by experts.
  • This seminar will be led by senior executives who have distinguished themselves in leadership and organization success

WHO SHOULD ATTEND?

Senior Executive, Managers and all those who are involved in planning in the area of personnel, project, sales and corporate success.

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

HOW TO USE THE NEW MEDIA FOR CORPORATE BENEFITS

“Today we are beginning to notice that the new media are not just mechanical gimmicks for creating worlds of illusion, but new languages with new and unique powers of expression”         Marshall McLuhan (1911-1980)

RATIONALE

The demands of the new and emerging business environment require speed, accuracy, self-assisted technology and immediate feedback. The new media provides managers with low price, easily deployed communication and self –managed system that helps achieve a superior result and meet the need of a   fast-paced, upwardly mobile generation of workers and well-informed customers. The essence of this two days seminar is to provide participants with the tools they need to deploy the new media for operational efficiency and in the best interest of their organization.

LEARNING OBJECTIVE

The main thrust of this learning intervention is to furnish managers with the tools that would enable them to achieve a better result through a blend of computer-mediated and video communication system with the benefit of speed, self-appraisal, evaluation and immediate feedback.

TRAINING OUTLINE

NEW MEDIA SELECTION, RICHNESS, AND COVERAGE

  • Selection Criteria: Simplicity and Cues
  • New Media and Communication
  • New media in a multi-generational Organization
  • Blending the new media and face to face communication

VIDEO COMMUNICATION AND COMPUTER MEDIATED INFORMATION DISSEMINATION

  • How to benefit from the group support Communication system ( Facebook, LinkedIn, official website etc)
  • Messaging and information equivocality
  • Emailing: Voicemail and conventional email messages
  • The legality of computer-mediated communication

HOW TO RECEIVE PERFORMANCE FEEDBACK USING THE NEW MEDIA

  • Message composition and clarity
  • Concurrent and sequential feedback in an organization
  • Task and Timeline setting
  • Identification and elimination of communication Noise

MULTIPLICITY OF INFORMATION CUES AND HOW TO ELIMINATE ABUSES

  • The effect of cues multiplicity on effective communication
  • Use and selection of media cues
  • New media and users abuse
  • How to manage and control message interface

BENEFITS

Participants will learn how to work and achieve better results using a cost-saving medium of communication and understand how to manage new media exposure and its consequences in their organization and among the workforce.

LEARNING METHOD

  • Sight and touch – participatory
  • Demonstrative
  • Teaching method

WHO SHOULD ATTEND

  • Human Resource Managers, Customer relations and business development manager, Public and media relations Managers, marketing and product managers, and anyone who interface with customers or clients.

DURATION:                        2 DAYS (9 am to 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

HOW TO ENGAGE, MOTIVATE AND RETAIN TOP TALENT

 “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change” Charles Darwin

RATIONALE:

Top talent – a highly motivated and knowledgeable top performer-is the lifeblood of an organization. This is the employee who frequently invests discretionary time and effort. He or she is in the rank of few employees in every organization who generate the ideas and momentum that enable the organization to achieve extraordinary results. Businesses must take calculated steps to find top talent. They must create an environment that fosters their development and keeps them inspired and committed.

LEARNING OBJECTIVE

The main objective of this programme is to provide practical, high impact approaches to engaging, motivating and retaining top performer.

TRAINING OUTLINE

HOW TO IDENTIFY AND ATTRACT TOP TALENT

  • Human Resource Policy Design and Corporate Alignment
  • Strategies and tactics for engaging a diverse, multigenerational workforce
  • Corporate Brand and talent attraction strategies
  • The role of HR in talent attraction

TRENDS IN EMPLOYEE ENGAGEMENT

  • Who is an engaged employee?
  • How to create an engaging environment and culture of excellence
  • Talent management and practices
  • How to improve employee engagement

MANAGEMENT PRACTICES THAT BREED MOTIVATION IN EMPLOYEE

  • Strategies for employee empowerment
  • Executive coaching and competence development
  • How leaders keep top talent motivated
  • Leadership and management qualities that breed motivation and employee’s loyalty

STRATEGIES TO IMPROVE TALENT ENGAGEMENT AND RETENTION

  • Cognitive, affective and behavioural models of talent retention
  • Latest trends in cash and non-cash strategies of reward and recognition
  • Immediately applicable techniques to minimize stress and burnout
  • How to develop an engagement and retention plan

BENEFITS

At the end of this seminar, participants would have learned:

  • Effective strategies for talent engagement and retention
  • The case for a strategic approach to talent engagement
  • Levels and dimensions of talent engagement
  • How to balance cash and non-cash rewards for optimal results
  • Keys to minimizing stress and burnout in a high-performing environment
  • How to develop an effective engagement and retention plan
  • The organizational impact of an engaged workforce

LEARNING METHOD

  • High impact lecture format with ample illustrations
  • A practice-based learning method
  • Solution focused
  • Question and answer
  • Case study analysis

WHO SHOULD ATTEND?

All levels of management-executives, senior managers, middle managers, frontline supervisors-Human resource and Organizational development professionals, entrepreneurs and other business leaders interested in cultivating a high-performing workforce.

DURATION:                 2 Days (9 am – 4 pm each day

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

WORK-LIFE BALANCE

“If A equals Success, then the formula is A equals X plus Y and Z, with X being work, Y play, and Z keeping your mouth shut”

Albert Einstein

RATIONALE

As a career man or woman, we tend to juggle a wide range of issues in life and this includes self, family, religion, work, health and friends and without the right balance we get stressed up and ultimately lose the capacity for survival. Healthy and a productive lifestyle require that we live moderately and ensure adequate balance in all sphere of living.

LEARNING OBJECTIVE

The objective of this training is twofold; one is to help organization structure their employee work pattern in such a way that they will contribute more to bottom-line and reduce the entire problem associated with stress and work-life disequilibrium.

Also, we intend to help participants learn how to strike a balance between their work, personality, and family without any of them suffering neglect.

TRAINING OUTLINE

HOW TO SET AND ACHIEVE WORKLIFE BALANCE

  • Prioritization: Spirit, Work, Family and Health
  • How to maintain life and work balance
  • Striking a balance health and family
  • The impact of faith on work

SELF REGULATION, CONTROL, AND VALUE IN WORK AND LIFE

  • How to manage work-related pressure
  • Value creation and performance
  • Staying Focus
  • How to achieve work and life harmony

WORK-LIFE PITFALL AND HOW TO AVOID THEM

  • What matters and what does not matter
  • Self, Spirit and Health
  • Family and work
  • Leisure: Work and self-preservation

HOW TO MAXIMIZE THE BENEFITS OF WORK-LIFE EFFORTS

  • How to enjoy what you do
  • How to increase productivity with less stress
  • How to gain trust and support from team members
  • Getting the best of your faith

BENEFIT

This seminar will help you learn how to manage yourself, relationship and work processes and achieve an all-around balance in the area of health, family, and productivity. To the organization, the training will support a healthy lifestyle in employees and help strike a balance in relation to other forces within the workplace.

LEARNING METHOD

  • Dual purpose learning style – Classroom teaching and case study
  • Use of learning tools and retaining materials

WHO SHOULD ATTEND?

  • A senior and Middle management staff
  • HR / Training Practitioners
  • Anyone who desires to maximize the benefit of work and life

Duration?            2 days (9 am to 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

DOCUMENTATION AND HOW TO MANAGE SENSITIVE CORPORATE INFORMATION

Information is power; however, as powerful as it is, information in the wrong hand can cause tremendous harm to the organization.

Kayode Ibukunoluwa-Micah (2012)

RATIONALE

Classified information or sensitive documents are those official materials that have the potential to cause unforeseen harm to the organization’s commercial interests if disseminated to the wrong person with an intention other than the best interest of the organization. Such intention or usage might be injurious to the organization. This seminar is essentially directed at the need to teach on how to manage and handle sensitive information within an organization.

LEARNING OBJECTIVE

  • To promote organization-wide information and document management system
  • Create a network of information sharing and security of “O U O” documents
  • Instill in participants the strategies for protecting their company’s reputation and image.

TRAINING OUTLINE

FILING PROCEDURE AND DOCUMENT PROCESSING

  • How to file official documents
  • The rule for file and document classification
  • Filing, labeling, and file tagging
  • Intraoffice file and document movement

DOCUMENT AND CYBER PROTECTION

  • Internet and filing system
  • How to save document and others important file on the internet
  • Pass-wording files and document
  • How to protect a document from hackers and “cyber worms”

HOW TO IDENTIFY AND MANAGE EXTERNAL INFILTRATORS (MOLE)

  • What are the “RED FLAG SIGNS ” when your organization is infiltrated
  • How manage and control Unauthorized Disclosure by a Third Party
  • How to ensure that a company’s document in the hands of business partners are not released to unauthorized persons
  • How to manage multiple recipients and disclosure

OFFICE ETIQUETTE, INFORMATION MANAGEMENT, AND CONTROL

  • Rules, attitude and sensitive information
  • How to instill the culture of ownership in employees
  • When dealing with outsiders what should I watch out for?
  • The Dos and Don’ts of disclosure

BENEFITS

At the end of this seminar participants would have learned:

  • The various ways of handling sensitive information within the organization
  • Relate effectively with third parties without divulging proprietary information to an outsider
  • Understands work ethic appropriate for corporate bodies in terms of document and information management
  • Reduce the danger of unforeseen injury to the organization as a results wrongful disclosure

LEARNING METHOD

  • Classroom styled facilitation
  • Expert knowledge in secretariat and information management
  • Participatory and highly interactive

WHO SHOULD ATTEND?

  • Anyone who handle sensitive information and desire to know how to best manage them
  • Personal Assistant and Senior Secretary
  • HR Supervisors, Front Desk personnel, Finance / Account Department executive Officers etc.

DURATION:        2 DAYS (9 am to 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

HOW TO BUILD BRAND LOYALTY THROUGH CUSTOMERS PARTNERSHIP

RATIONALE

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Sam Walton

Brand loyalty, customer satisfaction, and retention are critical to organizational success. Today’s business environment is characterized by fierce competition, creativity, and innovative product design and price war all in an attempt to win and keep just that one customer.

To remain competitive and relevant in today’s market we must understand and appreciate that the only winning edge is the resolve not to see the customer as external voice but as a co-innovator and partner that we must build long-term relationship with, first, by finding out what his value to him and carve a mutually satisfactory solutions to shared problems.

LEARNING OBJECTIVES

This programme is geared at helping participants develop a customer focus-orientation, build and develop strategies that would enable them to win a new customer, keep both the new and existing ones for as long as possible.

TRAINING OUTLINE

HOW TO CREATE MUTUALLY BENEFICIAL RELATIONSHIP WITH YOUR CUSTOMER

  • Rules Governing customers’ partnering
  • How to create company – client or customers’ intimacy
  • How to make your customer a co-innovator
  • How to create higher customer value

HOW TO CREATE AND ACHIEVE BRAND LOYALTY

  • Strategies for creating brand loyalty
  • How to reinforce brand benefits and gain market patronage
  • How to cultivate customer loyalty
  • Product positioning and brand equity

CUSTOMER DEFECTION AND WIN BACK STRATEGY

  • Understanding the reasons why customer churn brands
  • How you can turn a defecting customer back to a loyal customer
  • How to win back a defected customer
  • How to keep your customer

USING SOCIAL MEDIA IN PROMOTING BRAND LOYALTY – TECHNO MARKETING

  • How to use Facebook in projecting product benefits
  • Tweeting and customer information
  • Customer data collection and customer knowledge using techno-marketing
  • On-line market and media choice

BENEFITS

You will benefit from expert advice and understanding how to create and achieve long-term patronage from your customer.

Understanding how to use your existing customer link in achieving cross-selling, repeat buying and reference selling.

LEARNING METHOD

Expert knowledge

Demonstration and classroom discussion

Participant’s involvement and case study approach

WHO SHOULD ATTEND?

Sales and marketing personnel, those who interface with customers and desire to take their product or services to the next level of sales and profitability.

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

HOW TO BUILD AND LEAD A HIGH IMPACT TEAM

RATIONALE:

It is a common axiom that you achieve more when you work in a team or as a group. However, we also know that setting the right parameters for a team or group functioning is a prerequisite for work team success and efficiency. This training explores current trends and best practices in work team and group management.

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” John Quincy Adams

LEARNING OBJECTIVES:

The central objective of this training programme is to help participants understand the process of team building, team / work-group cohesion and the processes of measuring team / work-group efficiency and effectiveness.

TRAINING OUTLINE:

HOW TO ACHIEVE UTMOST PERFORMANCE IN A WORKGROUP

  • The dynamics of group formation in a workplace
  • The nature of groups and formation processes
  • How groups should be organized and managed to achieve the utmost productivity
  • Group role in modern organizations and how to make it work for your organization
  • How to manage groupthink and blind conformity among team member

CURRENT ADVANCES IN BUILDING AND DEVELOPING GROUP PROFICIENCIES

  • How Group Culture and norms can impact proficiencies, members ability, and expertise
  • How Role Relationship and Congruence can promote group performance
  • The nature of work-group conflict and how to resolve them
  • How to use groups to enforce strong norms of behaviour, with group involvement in off-the-job as well as on-the-job behaviour

HOW TO BUILD TRUST, COHESION AND TEAM EFFICIENCY

  • Strategy for building and developing a functional work team
  • How to make workplace team effective
  • Critical underpinnings of an effective team
  • How to build trust among team members

THE ROLE OF LEADERSHIP IN BUILDING TEAM EFFICIENCY AND EFFECTIVENESS

  • Essential yardsticks for high performing team leader
  • Leader’s use of power, influence, and authority in team building and performance management
  • Team effectiveness and leadership role
  • Conflict management and resolution in a project team.

BENEFITS

At the end of this training participants would have learned how to:

  • Promote long-term objectives using team and group in work organizations
  • Establish an INTACT team with a high level of cohesion in project/operations’ management
  • Promote the organization’s cohesion, unity, and oneness
  • Eliminate or minimization of loss of man-hour caused by a misunderstanding among team members, workers and their superiors in the pursue of day-to-day objectives
  • Manage role conflict and individual/ corporate objectives
  • Promote leadership platform that ensures responsibility, accountability, and responsiveness in the management of task function and group effectiveness

LEARNING METHOD:

  • Interactive lecture format,
  • case study analysis,
  • Study group, interactive/group discussion approach.
  • Two days of high impact presentation
  • Lecture aided by multi-media facilities, PowerPoint with rich illustration

WHO SHOULD ATTEND?

Project Supervisor, HR practitioners, team leaders, departmental heads, business development officers, Project/programme managers, Human resources managers, Event managers, and others

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

HOW TO DEVELOP SUPERVISORY LEADERSHIP SKILLS

 “The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.” William Arthur Ward

RATIONALE:

The hallmark of effective leadership is the ability to build a self-sustained, functional work process and system. Therefore being an effective supervisor, involves much more than just getting things done but being able to maintain an unbroken tempo of performance and team spirit. This seminar is aimed at promoting excellent supervisory skills in supervisors.

LEARNING OBJECTIVE:

This training will cover all the necessary skills and attributes that a supervisor needs in order to be successful. The training will focus on supervisory work- related challenges and provide the best ways of tackling them.

TRAINING OUTLINE

HOW TO ACHIEVE EXCELLENT SUPERVISORY SKILLS

  • Who is? And, what makes an effective supervisor
  • What leadership is, from the supervisor’s point of view
  • How to achieve the right leadership style that promotes subordinate loyalty
  • How to use participative leadership skills and techniques

HOW TO ACHIEVE EFFECTIVE COMMUNICATION SKILLS

  • How to communicate effectively
  • How to get results using an effective communication strategy
  • Impact of communication and information management on supervisory success
  • How to manage information distortion and promote organization peace
  • How to give constructive feedback

PERFORMANCE AND WORK EVALUATION TOOLS FOR SUPERVISORS

  • How to evaluate and appraise work performance
  • Basic requirements in setting a performance standard
  • Practical ways to measure work progress and team success
  • How to apply RESULT-BASED-PERFORMANCE MEASUREMENT SYSTEM

HOW YOU CAN BUILD CREDIBILITY AND TRUST AS A SUPERVISOR

  • How to use SOFTEN TECHNIQUES
  • How to build trust among subordinate
  • How to empower yourself and your subordinates
  • How to achieve better relationships with your team

BENEFITS

At the end of this training participants would have learned how to:

  • View their job functions with the owner’s mentality
  • Empower themselves with practical skills that will enable them to manage for results
  • Measure, appraise and evaluate overall and individual performance
  • Use actionable techniques that promote personal effectiveness and trust among the subordinates.
  • Become a results-oriented supervisor

LEARNING METHODS:

  • Interactive lecture format,
  • Interactive Video viewing and case study analysis,
  • Study group, interactive/group discussion approach.
  • Two days of high impact presentation
  • Lecture aided by multi-media facilities, PowerPoint with rich illustration

WHO SHOULD ATTEND?

All those with supervisory functions i.e., project supervisor, HR Supervisor, Personal Assistants, Front Desk supervisor, team leaders etc

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

TENDERING AND BIDDING

 “Tell me, I forget, show me, I remember, Involve me, I understand.”

Carl Orff

RATIONALE:

Bid and tendering process can be time-consuming and costly especially if they are not properly managed. Loss bids have led to the outright liquidation of companies and some has fallen into a deep regret simply because of lack of tendering and bid process management ability. This training intervention will provide a practical guide and best practice approach to bid and tendering management process.

LEARNING OBJECTIVE:

The primary objective of this programme is to demonstrate and provide actionable steps and guidance towards effective tendering and a competitive bid process and how to mitigate the incidence of tender disqualification.

TRAINING OUTLINE:

PRE-TENDER AND BID STAGE: STRATEGIES AND MEANS

  • How and where to source for contract and supply information in Nigeria
  • How to analyze, evaluate and process tendering and quotation policies
  • What you need to know and understand before you file in your tender documents

TENDER DOCUMENTATION PROCESS STAGE

  • The principle of effective tendering
  • Tender and bid policy management
  • Internal documentation and preparation of tender
  • Tender typing and electronics copy format

PACKAGING AND TENDER DELIVERY STAGE

  • Conditions for tendering document closing
  • Choosing your delivery medium
  • Packing of electronics tender document
  • How to obtain tender submission acknowledgment form and what you MUST do with it

PRICING STRATEGIES AND THE BID PROCESS

  • Contract order and price consistency during the tender period
  • Tax factor in tender document and pricing
  • Net pricing strategies and profitability
  • Best ways to prepare for the bid process stage
  • Bidding to win
  • How to effect changes to a tender document

BENEFITS:

  • Understand the A.B.C. of tender and bid management process
  • The do’s and don’ts of the tender and bid process
  • How to source for local supplies
  • Understand the winning strategies during a bidding process
  • Enable participants to know how to compete favourably and increase their bottom-line values
  • Understand how to identify windows of opportunities and win more business

LEARNING METHOD:

  • Two days of high impact presentation
  • Highly interactive and participants focused
  • Lecture aided by multi-media facilities, PowerPoint with rich illustration
  • Case study and syndicated session

WHO SHOULD ATTEND?

Business entrepreneurs, Contractors, Business development managers, Bid and proposal managers, Contracts and commercial managers, Sales and marketing managers, Account managers, Project and programme managers, Human resources managers and others

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

LEADING WITH EMOTIONAL INTELLIGENCE

“A survey of Managers in a leading UK supermarket chain revealed that those high in EI experienced less stress, enjoyed better health, demonstrated higher levels of morale and performance, and reported a better quality of life.” Margaret Chapman

RATIONALE:

Leading, providing direction and working with others, either as a team leader, a member of a group, a manager or leader, one of the unarguable ability that you need to succeed is the skill to understand your emotion and the emotion of others. These will include a good knowledge of Moods, feelings, emotional realities and team temperature.

The sense of organization and self-management skills is one of the drivers for personal and organizational success. Emotional intelligence plays a crucial role in a leader’s ability to manage self as well as manage others.

LEARNING OBJECTIVE

To help leaders, managers and those who intend to lead a team or group of people understand, harness and have a good knowledge of self and people management skills to the extent that they can contribute positively to the success of their organization.

This programme will help raise your self-management, people skills, dispute resolution, and conflict management to a higher performance level.

TRAINING OUTLINE

HOW THE EMOTIONAL SYSTEM OF OUR BRAIN AFFECTS PERFORMANCE

  • Internal and external regulators of Human emotion and performance
  • The Open Loop system and how other people’s feeling can affect our performance
  • How to increase brain performance using “brain exercises”
  • The brain and decision-making

LEADING WITH EMOTIONAL INTELLIGENCE

  • How to build a strong and successful team using Emotional Intelligence
  • How to uplift a dispirited team to a high performing team
  • How to identify team emotional realities and take it to a level of organizational advantage
  • How to identify the emotional red flag signs of a team and quickly resolve them

HOW TO BECOME A PERSON OF EMOTIONAL STRENGTH AND STAMINA

  • How to develop personal emotional resilient
  • How to handle different emotional orientation
  • Dealing with hang-over and outside influences
  • Leading under a tough and challenging environment

BUILDING A STRONG AND GOAL-ATTAINING TEAM

  • How to identify and manage toxic emotional among team members
  • How to influence your team with positive emotion
  • How to motivate a de-motivated team member and ensure that objective is achieved
  • Grapevine and group emotional resilient

BENEFITS

  • Participants would understand how to use knowledge of their team and organization emotion to promote unity and oneness of purpose.
  • You will know the role and place of emotional intelligence in leadership and how to cascade this down the corporate ladder
  • Learn how to identify toxic emotion and its negative impacts on the team
  • Lead and gain cooperation from the larger organization
  • Insight into alternative ways of gaining team support and building positive team spirit

LEARNING METHOD:

  • Two days of high impact presentation
  • Highly interactive and participants focused
  • Lecture aided by multi-media facilities, PowerPoint with rich illustration
  • Case study and syndicated session

WHO SHOULD ATTEND?

Business entrepreneurs, Contractors, Business development managers, Bid and proposal managers, Contracts and commercial managers, Sales and marketing managers, Account managers, Project and programme managers, Human resources managers and others

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

KEYS TO ACHIEVING SUPERIOR WORKFORCE PERFORMANCE

 “There is at least one point in the history of any company when you have to change dramatically to rise to the next level of performance miss that moment-and you start to decline.” Andy Grove

RATIONALE:

Using human resource (workforce) to generate results is the desire of every entrepreneur or business executive, yet the gap between investment in the workforce and return on investment (ROI) are miles apart. This training intervention proposes to advance practical step by step approach with which employees can generate better results and produces superior performance.

LEARNING OBJECTIVE:

The primary objective of this programme is to provide actionable steps and guidance for cultivating an optimally productive workforce.

TRAINING OUTLINE:

KEYS FOR ALIGNING WORKFORCE TO BUSINESS STRATEGIC PROCESSES

  • How to undertake thorough strategic workforce planning
  • The process of aligning human resource to overall business strategy
  • How to formulate high impact staffing strategy
  • Practical steps in assessing, forecasting, evaluating and updating the organization’s human capital requirements

MOTIVATING SUPERIOR JOB PERFORMANCE IN THE WORKFORCE

  • How to achieve higher level performance using job design
  • The fitting strategies( fitting jobs to people and fitting people to jobs)
  • Job enrichment and enlargement strategies
  • How to use an organization’s reward system as a basis for superior workforce performance

HOW TO ACHIEVE AN EFFECTIVE PERFORMANCE MANAGEMENT PROCESS

  • How to determine necessary job requirements, competencies and performance standard
  • How to set clear performance expectations
  • How to evaluate, appraise and measure staff level of compliance with the performance standard
  • How to use behaviour reinforcement strategies in achieving superior performance
  • How to translate poor performance to effective results

CURRENT TRENDS AND BEST PRACTICES OF LEARNING, COACHING, AND MENTORING

  • How to hire right and staff right
  • Staff placement procedures and processes
  • The A-Z of a result-oriented learning (induction, orientation, and training) processes
  • How to evaluate training outcome and overall impact

BENEFITS

At the end of this seminar, participants would have learned:

  • How to cultivate and promote a high-performing culture
  • The roles of each employee in achieving and sustaining superior results
  • Effective training, coaching and mentoring techniques
  • Effective ways to reward and recognize employees
  • Proven approaches for managing poor performers
  • How to set and evaluate performance standard

LEARNING METHOD

  • High impact lecture format with rich illustrations
  • Practice-based learning method
  • Experience and solution focused
  • Question and answer
  • Multi-media and power point presentation

WHO SHOULD ATTEND?

All levels of management-executives, senior managers, middle managers, frontline supervisors- Human resources professionals, entrepreneurs and other business leaders seeking to understand how to achieve better results.

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

 TECHNICAL PROPOSAL WRITING

 “We haven’t seen a proposal at this stage either and until we see something in writing from somebody, there is no offer.” Shane Richardson

RATIONALE:

A proposal is the first test of organizational competence expressed in written form. It is a benchmark acknowledgment with which your organization would be judged or evaluated as having the requisite know-how to execute the job, contract or project that you have applied for.

A well written and structured proposal is your company’s voice before those that determine your fate whether to use or not to utilize your services. Your ability to understand the technicality and structure of a proposal will to a large extent determines your organization’s success.

LEARNING OBJECTIVES

The primary objective for this two days training is to expose participants to the fundamental of technical proposal writing and ensure that your proposal is responsive to key customer’s requirement (RFP), is easy to follow and properly highlights your major discriminators.

KEY ELEMENTS OF PROPOSAL WRITING

  • Steps in writing a winning proposal
  • Attributes of a good technical and cost proposal
  • Procedures for review, rewrite and editing of a proposal
  • Packing and submission of your proposal

RFP AND THE USE OF COMPLIANCE MATRICES IN TECHNICAL PROPOSAL WRITING

  • How to study and relate to a competitive RFP
  • How to structure your proposal to fit into the RFP
  • How to arrange a kickoff meeting
  • Carving your company’s USPs when writing a technical proposal

SECTION MOCKUPS / UNIQUE OR POSITIVE ATTRIBUTES’ HIGHLIGHT IN DRAWING UP A TECHNICAL PROPOSAL

  • How to design your proposal outlines to conform with RFP
  • How to structure your mockup theme statement
  • Features and benefits
  • Summary, checklist and Programme delivery

HOW TO WRITE A WINNING EXECUTIVE SUMMARY AND HIGHLIGHT YOUR ORGANIZATION MAJOR DISCRIMINATORS

  • Applying the one-tenth rule
  • How to highlight your key discriminator in executive summary page
  • The structure of an executive summary
  • How to highlight your concise statement of the main idea

BENEFITS

  • Understands key elements that enable your proposal to meet clients requirements
  • Learn how to structure a winning technical / Cost proposal
  • Distinguish between proposal writing and other types of technical writing
  • Learn how to use discriminators, checklist, mockups to organizational advantage when writing a technical proposal.

LEARNING METHOD

  • High impact lecture format with rich illustrations
  • Practice-based learning method
  • Experience and solution focused
  • Question and answer
  • Multi-media and power point presentation

WHO SHOULD ATTEND?

All levels of management-executives, senior managers, middle managers, frontline supervisors- Human resources professionals, entrepreneurs and other business leaders seeking to understand how to achieve better results.

DURATION:                2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.

CLOSING A SALES’ DEAL

“People get caught up in wonderful, eye-catching pitches, but they don’t do enough to close the deal. It’s no good if you don’t make the sale. Even if your foot is in the door or you bring someone into a conference room, you don’t win the deal unless you actually get them to sign on the dotted line.” Donald Trump

RATIONALE:

Customer exodus and aborted sales deal is a nightmare that any salesperson does not think of or pray to encounter yet they are prevalent. These well-tested sales strategies seek to proffer solutions that will enable participants close sales’ deal without delay.

LEARNING OBJECTIVE:

Getting the “insider” perspective is what you need when closing any sales’ deal. You need to ensure that you and your prospects are in agreement, working to achieve the same goal. This intensely researched and tested synopsis will showcase the strategies for closing a sales’ deal.

TRAINING OUTLINE:

STRATEGY FOR CLOSING A SALES’ DEAL

  • How to create sales’ climate
  • Hitting the prospect right
  • How to sell yourself
  • How to win your prospects

TECHNIQUES AND SALES ATTITUDE

  • The priorities of a salesperson
  • How to use Influencing edge during a sales campaign
  • Effective communication skills for sales and marketing persons
  • Understand attitudes that promote effective sales delivery

UTILIZING SALES OPPORTUNITIES AT THE FIRST INSTANT

  • How to create sales opportunities
  • Awakening sales passion in the salesperson
  • The basic principle of sales delivering
  • How to make people want to buy

HOW TO HANDLE PROBLEM QUESTION DURING SALES CONTACT

  • 10 sales weapons and how to use them
  • How to read and understand the mood of your prospects
  • Knowing what to say, how to say it, and when to say it
  • Basic steps in handling tough questions during sales campaign and canvassing

HOW TO KEEP YOUR PROSPECT TALKING UNTIL THERE IS AN AGREEMENT

  • Proven strategies for handling different types of prospects
  • Creating a lasting relationship with your prospects
  • Getting your prospect talking until there is an agreement

BENEFITS:

During this training you will learn:

  • And understand the place of value in the sales chain
  • How to explain the bottom line value of what you are selling
  • How to build sales rapport in a closed deal
  • How to increase sales and win prospect
  • How to connect fast and close the deal
  • How to identify and deal with time wasters
  • How to win the interest of your prospect and avoid differ appointment
  • How to conclude a sales’ deal

LEARNING METHOD:

  • Two days of high impact presentation
  • Cross-industry and experienced based facilitation
  • Highly interactive and participants focused
  • Lecture aided by multi-media facilities, PowerPoint with rich illustration
  • Problem directed teaching method

WHO SHOULD ATTEND?

Business leaders, sales and marketing personnel and business development executives, and those who want to improve their bottom line and constantly maintain a competitive edge in products, service sales, and marketing.

2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.