COMMUNICATION AND RELATIONSHIP MANAGEMENT: OFFICE ETIQUETTE AND MANNERS

RATIONALE

“Whoever one is, and wherever one is, one is always in the wrong if one is rude.” Maurice Baring
The workplace is a convergence of multiplicity of people; interests, and personality, yet to achieve an organizational objective; employees must work together as a team. However, in the attempt at forging team play conflict are inevitable and these conflict could be traced to communication difficulty and disregard for work ethics and etiquette. This seminar is aimed at addressing those fundamental but neglected rules that govern workplace relationship and promotion of Conducive atmosphere that enhances productivity, effective interaction, harmony, and team play.

LEARNING OBJECTIVE

This training programme would help participants achieve better workplace relationship, understands the rules of effective communication, promote harmony and manage diversity particularly issues that could distort organizational peace and productivity.

TRAINING OUTLINES

RULES FOR INTERNET USAGE, EMAILING AND INTRA-OFFICE COMMUNICATION

  • The “officiality” of email correspondence: dos and don’ts
  • How to promote products using the internet and social media.
  • HHP handling: phone usage and answering calls
  • BB Chat, Twitting, and privacy

CUSTOMER INTERFACE, TELEPHONE HANDLING, AND ATTITUDE

  • Understanding internal and external customer relations
  • Communication skills
  • Tonation, pitch and effective telephone handling
  • How to change and readapt bad telephone manner

OFFICE HYGIENE AND WELLNESS

  • The basic requirement for effective hand washing, hand-shaking, and gesture using hands
  • Toilet Management, sanitary wares, and urinary
  • What to watch out for in a combined gender toilet environment
  • How to promote good hygiene using Water Dispenser, general office dish, canteen, and eating habit

HOW TO BUILD POSITIVE WORKPLACE RELATIONSHIP

  • Emotional Intelligence
  • The do’s and don’ts of workplace relationship
  • How to use your relationship to leverage Organization advancement
  • In-work and out-of-work relationships management

BENEFITS

During this seminar participants would learn the essential ingredients that promote workplace harmony, intimacy, and a positive attitude. They would learn the differences in personality, mode, and emotions and how to relate and manage them to the advantage of the organization.

LEARNING METHOD

  • Discussion and highly interactive in nature
  • Out of the box thinker approach
  • Simulation and classroom practice

WHO SHOULD ATTEND?

HR practitioners, staff/line managers, Head of marketing and front office supervisors, team leaders and anyone interested in the building of the harmonious organization.

DURATION:                 2 Days (9 am – 4 pm each day)

OTHER DETAILS:     See page 1 of this brochure for information on dates, venue, and fee.