Certified Supplier Quality Manager – CSQM

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This Certification Programme is NOT intended for Fresh Graduates. You must have some amount of working experience to apply.

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Supplier quality management has emerged as one of the leading business practices in the past few years. World-class manufacturers are making significant investments in systems and processes to improve supplier quality. Supplier Quality Engineering is the discipline in managing a company that governs all activities to do with Suppliers and their supplied products or services.

Objectives

• The importance and purpose of supply chain management, the value and components of supply chain management
• Suppliers contribution to the enterprise product quality, cost control and process output
• The importance of the basic supplier audit and the necessity of the supplier information survey
• The quality management and monitoring methods during the whole process of supply chain
• 4 steps and 16 stages of supply chain management system
• How to build win-win relationships with supplier

Program Outline

Module 1. The development and conceptual change of supplier quality management

• The development of supplier quality management
• Why do the suppliers become a big trouble for us?
• What’s the real reason for the pain of the suppliers and customers?
• Four cardinal principles of supplier quality management
• Systematic education will change your mind
• Fundamentalsof total quality management

Module 2. The development process of suppliers- the fundamentals of supplier quality management (the introduction of new suppliers)

• How to classify the BOM management suppliers?
• Product portfolio matrix, variousgrades and ranks of suppliers
• Team building and ability training methods for supplier development
• ISO and the quality management of procurement system
• Preliminary concrete actions for new supplier development
  • Preliminary investigation for supplier information
  • Reviewing the supplier self-assessment
  • Current supplier development strategy
  • Supplier on-site audit strategy
  • Comprehensive evaluation for suppliers
  • Purchase agreement, quality agreement, standards for technology and quality communication
  • Rapid problem-solving processing, change management, etc.

Module 3. Supplier selection management – source management, seeking both temporary and permanent solutions

• Hierarchical management, collaborative cooperation, comprehensive evaluation, establishing scientific and effective authentication management for supplier development
• Supplier strategy and the development evaluation at the early stage
• Quality planning first, supplier quality strategy
• Negotiations based on the quality agreement with customers
• The process audit evaluation at the early stage
• Hhow to determine the supplier evaluation standard
• Supplier performance evaluation
• 7 pitfalls for supplier selection
• Supplier selection-4 steps and 16 stages
• Supplier development case which happened in a world top 500 enterprises

Module 4. The project development at the early stage and batch management- planning before control

• The importance of project planning, design and development for the supply chain quality management
• The importance of SDE staff during the design and development process
• APQP(Advanced Product Quality Planning and Control Plan)
• The basic principles of APQP, the benefits of APQP, team building principle, risk management methods
• Five stages of product quality planning
• PPAP (Production Part Approval Process)
• Approving documents and submitting the list
• Customer notification and requirement submission
• Submission levels
• Parts submission status
• Incoming quality control strategy, checkpoint setting, environmental requirements, personnel qualification management
• The choice of sampling inspection standard based on product state
• Daily quality measure for suppliers
• Quality process monitoring ability (Cp, Cpk, Pp, PKK)
• Improvement tools to solve the quality problem

Module 5. Dynamic performance assessment for supplier and strategic partnership with supplier

• Dynamic performance assessment roadmap for supplier
• Square scorecard for dynamic supplier quality performance
• Four dimensions of dynamic performance assessment for suppliers
• Incentives for high-class suppliers
• Why can’t we eliminate those inferior suppliers? What is the reason behind this situation?
• KPI assessment case which happened in a world top 500 enterprises
• How to carry out the cross-function quality improvement activities with supplier?
• What are characteristics of strategic partners?
• Find the similarities and differences between American enterprise strategy and south Korean based on the establishment of strategic partnership
• A classic case about mutually beneficial supplier management

Module 6. Supplier auditing and related skills

• Pre-planning for audit will help you win
• How to use the supplier audit standard
• Supplier audit skills
• How to validate improvement and confirm the effect
• The technical considerations for products in the process of audit and some audit tips
• How to accomplish the transition from a qualified second party auditor to an excellent second party auditor

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